LASIK MD est un groupe national spécialisé en correction de la vue au laser et compte au-delà de 20 cliniques à travers le Canada et 1 clinique aux États-Unis. Notre entreprise est fière de figurer parmi les 50 sociétés les mieux gérées au Canada. Nous recherchons présentement un individu motivé pour occuper le poste de technicien support à la clientèle de Niveau 1 à temps plein, situé à notre siège social au centre-ville de Montréal.
RESPONSABILITÉS
Relevant du Directeur informatique, le technicien support à la clientèle de niveau 1 aura à fournir un service de support à la clientèle en plus de maintenir un réseau local et étendu dans un environnement Windows et Linux. Ce réseau est composé d’environ 24 sites et 400 usagers à travers le Canada. Les principales tâches du technicien support à la clientèle de niveau 1 sont:
Recevoir, compléter et effectuer le suivi des appels de service du centre de support
Effectuer le support principalement avec des outils de travail à distance
Créer les comptes des usagers
Résoudre les problèmes de niveau 1 relatifs au réseau local et étendu
Effectuer l’entretien des PC, imprimantes et autres équipements informatiques
Participer à différents projets
EXIGENCES:
D.E.C. en informatique ou l’équivalent jumelé avec deux (2) années d’expérience pertinente (requis)
Connaissance d’Active Directory
Windows 2000/XP/2003 et Serveurs
Installation des produits Windows et Microsoft Office 2003 / 2008
Connaissances des réseaux
APTITUDES:
Être patient et axé vers le service à la clientèle
Être capable de travailler sous pression
Être précis et avoir le souci du travail bien fait
Avoir une approche structurée et organisée du travail
Faire preuve de souplesse et pouvoir s’adapter rapidement au changement
Être discipliné et autonome
Excellentes aptitudes de communication en français et en anglais (parlé et écrit)
Si vous pensez être le candidat idéal pour ce poste, envoyez-nous votre CV à l’adresse courriel suivante : itjobs@lasikmd.com ou par fax au : (514) 904-1199 en indiquant la référence# ITCSN05 dans le sujet de votre application. Veuillez noter que seuls les candidats choisis seront contactés.
L'usage du masculin dans le texte a pour simple but d'alléger le texte.
CLIENT SUPPORT TECHNICIAN Level 1
Night Shift (2:00AM – 11:00AM)
LASIK MD is Canada’s national provider of laser vision correction, with over 20 clinics across Canada and 1 clinic in the United States. Our organization is proud to have been named one of the 50 Best Managed Companies in Canada. We are presently seeking a motivated individual for the full-time position of Client Support Technician – Level 1, for our central administration office located in downtown Montreal.
RESPONSABILITIES:
Reporting to the IT Director, the Client Support Technician Level 1 will be required to provide a client support service as well as maintain a local and wide area network in Windows and Linux environments. This network is composed of approximately 24 sites and 400 users across Canada. The main tasks of the client support technician Level 1 are the following:
Receive, complete and ensure follow-up of the service calls received by the support center
Ensure support mainly by using work tools from a distance
Create user accounts
Resolve level 1 issues related to the LAN and WAN
Maintain the IT equipment, PC, printers, etc.
Participate to various IT related projects
REQUIREMENTS:
DEC in computer science or equivalent, combined with two (2) years of relevant experience
Knowledge of Active Directory
Windows 2000 / XP / 2003 and Servers
Installation of Windows and Microsoft Office 2003 / 2008
Knowledge of networks
SKILLS:
Patience and demonstrated customer service skills
Ability to work under pressure
Meticulous and attention to detail
Good analytical and deduction skills
Have a structured and organized work approach
Flexibility and ability to adapt to change
Be disciplined and autonomous
Excellent communication skills in French and English (spoken and written)
If you think you are the ideal candidate for this position, please send your resume to the following address: itjobs@lasikmd.com or by fax at: (514) 904-1199. Please indicate reference# ITCSN05 in the subject of your job application.
Laser Registration is currently looking for qualified and dynamic computer technicians. Working
primarily with large U.S based associations, Laser Registration is a leading provider of innovative
registration solutions for conference and trade show organizers.
Although based in Montreal, most of your responsibilities will take place on location, where Laser
Registration has been contracted by conference organizers to handle diverse registration services.
You will be called upon to travel extensively to destinations throughout North America.
Most have a valid Canadian Passport.
Main Responsibilities
• Working with the Project Managers to prepare and optimize equipment requests.
• Coordination of internet and network access with the different providers.
• Pre-event testing and quality control of the computer equipment and software
• Set-up of computer equipment, network and software on location.
• Technical support and troubleshooting of the equipment and network on location.
• Maintenance, update and inventory of computer equipment.
• Identifying possible problems, recommending and implementing solutions
Requirements
• Cegep Diploma (or AEC) in a computer related field.
• Must be available to travel in the United States of America.
• Command of the English language, verbal and written.
• Computer knowledge:
Windows XP and Mac OS X.
Web server for Mac OS X and IIS for Windows.
Configuration of: TCP/IP, DNS, WAN, DHCP, VLAN and Port TCP & UDP.
Networking equipment: routers, switches and WIFI networks.
Personal Skills
• Must be able to work under stress.
• Excellent customer service skills.
• Must be adaptable and learn quickly.
• Must be thorough and organized.
Work environment
• Young and dynamic.
• Some physical work (equipment lifting).
• Bilingual environment.
Please send us your resume.
Should you have any questions do not hesitate to contact us.
Requirements and Skills
Strong analytical and problem solving skills.
Mechanical proficiency to service hardware systems.
Understanding of software design and development.
Previous experience supporting and training end users.
Ability to work independently without lacking motivation and self-orientation.
Strong communication and interpersonal skills.
Excellent mastery of written and spoken English.
Available for travel (50%)
Responsibilities:
• Able to provide technical support mainly for peripherals – phone, person, webinar
• Able to conduct training, create training materials, presentations in both French and English
• Able to perform quality assurance tests on products, take apart and put together products, log reports for manufacturing country
Requirements:
• FLUENTLY bilingual (French/English, written and spoken)
• DEC
• A+ certification a MUST
• 2 or more years of experience in the field of computer peripheral repair
• Excellent repair and troubleshooting skills
• Strong attention to detail
If you value a workplace that promotes accountability, exemplifies loyalty and never compromises integrity, then this may be the opportunity you are looking for.
We thank all interested applicants; however, only qualified candidates will be contacted.
All interested applicants are invited to apply to Erica at edamato@Fuzehr.com.
For other opportunities at Fuze HR, please visit us at www.fuzehr.com.
The Job:
Become part of our young, dynamic team providing top quality technical and customer service to hotels and their customers across the globe! Your opportunities for advancement expand with our growth. Using our proprietary applications you will monitor, fix and troubleshoot more than 500 networks around the world. Our goal is 100% customer satisfaction and efficient problem resolution. Applying out state-of-the-art procedures you will fix, resolve or escalate unresolved cases to the level 2 team who will engage you in the resolution process. At Superclick, you are our most valued resource: we emphasize empowerment and schedule flexibility. We provide a fully paid 2-week training program.
The successful candidate will have a passion for customer service, is an excellent listener and speaks fluent Spanish with above average English communication skills – written and verbal; general knowledge in networking, TCP/IP, Windows and MAC OS, E-mail clients, IP addresses, Net Masks, diagnostic tools, Ethernet networks, switches and hubs. Wireless networks: access points, client configurations. Special consideration will be given to the candidates who can demonstrate discipline and organizational skills.
The Hours:
Full Time/Part Time
Transportation:
A 15 minute bus ride from either Sauvé or St-Michel Metro and 20 minutes from the Henri-Bourassa Metro. Both the St-Michel and Fleury buses stop right at the corner of the building. Free parking is available if you are travelling with an automobile.
Information:
Send C.V. to hdrecruiting@superclick.com
For more information please visit: www.superclick.com
Travelnet Technologies is looking to fill full-time and part-time positions in its technical support centre.
We need sharp minds to assist non-technical users with technical issues.
1) We need people who can work evenings until midnight (we're right by Snowdon Metro)
2) Available for 24 to40 hours of work per week. (3 to 5 shifts)
3) Must also be available on weekends.
Students are welcome to apply.
Training is fully paid and you get paid for your full shift. Meaning if you work 8 hours in a day, you get paid for the full 8 hours.
Medical benefits after your 3-month probationary period.
Who Are We?
Travelnet Technologies is a Montreal based company that offers a variety of network services for its clients.
We provide fully managed networks for apartments, hotels, libraries, schools, residences, hospitals and even a city! We are an ever growing company that provides opportunities for growth and advancement.
Position Responsibilities:
As one of our technical support agents, you will be expected to:
• Take English and French calls from all over North America, England, France and the United Arab Emirates and assist the end-user with their network, customer and computer issues.
• Take detailed notes of each case that you tackle using our custom-built application.
• Remotely maintain a vast network of servers, switches, access points and other network equipment.
• Escalate any issues that fall beyond the scope of your duties to your managers.
• Bring forward ideas and suggestions to further improve our services.
Experience
• If you want to be a part of our team, then you have to have the right type of knowledge and attitude. We are looking for techs who know their stuff. If that’s you, keep on reading.
Do you know this stuff as well as you know that Han shot first?
• The Internet (if you are scratching your head, stop reading, right now!)
• Web browser & email configurations: pop server, SMTP authentication, proxies, cache
• Basic computer network concepts
• Basic computer hardware concepts
• You have to be able to speak BOTH our National languages
( I don’t mean hockey and Tim Horton’s, but we can talk about those too)
• Be able to deal with clients over the phone, troubleshoot their issues, while being friendly and approachable.
• Work in an office environment.
• Be assigned a task and be able to execute it with little supervision.
Xsilva Systems is seeking a customer service oriented individual to provide full-time technical assistance for our popular Point-of-Sale software, LightSpeed. This position is for an experienced computer user with a strong background in customer service in a technical support role. The ideal candidate has exemplary verbal and written communication skills and is proficient in Mac OS X, computer hardware and basic networking. Some evening and/or weekend is required.
Primary Responsibilities:
• Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets.
• Utilize consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
• Properly document and track customer issues and resolutions.
• Follow escalation procedures as required.
• Communicate with staff members regarding current/ongoing issues.
• Participate in the creation and maintenance of troubleshooting, testing procedures and documentation for technical support staff.
• Document software problem defects for review and corrective action.
• Handle miscellaneous duties and responsibilities as defined by management.
Requirements:
• 1-2 years of customer service experience in a technical support role
• Strong attention to detail with an emphasis on customer service
• Good typing and multi-tasking skills
• Working knowledge of Mac OS X
• Proven troubleshooting skills
• Self-starter who also works well in a team environment
• Exceptional English written and verbal communication skills
• Ability to work well under pressure
• Passion for new technology
• Excellent telephone manner
Assets:
• PHP, SQL and/or computer networking experience
• Retail experience
• Fluency in French
He/she may also be called upon to support and assist network and system administrators with their various maintenance tasks, and ensure follow-up and services for the company's different computer systems. He/she must also be able to travel on occasion, and may be required to work certain nights or week-ends.
Note that this position will be offered on a contractual basis for a 3 month trial period.
Requirements
• University diploma in IT.
• Troubleshoot PC-related equipment down to the component level, when necessary.
• Troubleshoot application issues, including isolating problems to networks or servers.
• Execute hardware, software and OS installations/upgrades.
• Perform installations, moves, adds and changes (IMAC) for PCs and related peripherals.
• Log details of support provided in the service desk trouble-ticketing system, which includes updating the IT inventory database.
• Basic system administration (for example, create IDs).
• Train local users on PC-related issues (for example, backup or virtual private network [VPN] access).
• Possibly assume a specialization in a particular area — for example, mobile workforce support, or supporting a particular end-user group.
• Stay informed of trends in PC hardware and software, troubleshooting, automation technologies and other business changes that could affect PC service and support.
• Use PC configuration management to perform software distribution, patch management and inventory management.
• Work to support key service-level goals, including average response time, mean time to repair, end-user satisfaction, call avoidance, equipment setup time and end-user productivity.
• Perform basic system administration, such as password reset, account creation and account deletion.
• Build relationships with the IT service desk and Level 3 desktop engineer teams to ensure that IT-delivered services and end-user productivity goals are understood and exceeded.
• MCDST-A+ certification (Microsoft Certified Desktop, Support Technician) a definite asset.
• Knowledge of Windows XP, Windows7 and Server 2003 environments.
• Fluent in French and English (written and spoken).
• Excellent problem-solving skills.
• Analytical skills, strong focus on customer service, flair for working as part of a team, dynamic, resourceful, independent and able to manage several files simultaneously.
Although based in Montreal, you will be called upon to travel extensively to destinations throughout North America. Our work environment is young, dynamic and bilingual.
Responsibilities
• Coordination of internet and network access with the different providers.
• Pre-event testing and quality control of the computer equipment and software
• Set-up of computer equipment, network and software on location.
• Technical support and troubleshooting of the equipment and network on location.
• Maintenance, update and inventory of computer equipment.
• Identifying possible problems, recommending and implementing solutions
• Some physical work (equipment lifting).
Requirements
• Cegep Diploma (or AEC) in a computer related field.
• Must be available to travel in the United States of America.
• Command of the English language, verbal and written.
• Computer knowledge:
- Windows XP and Mac OS X.
- Web server for Mac OS X and IIS for Windows.
- Configuration of: TCP/IP, DNS, WAN, DHCP, VLAN and Port TCP & UDP.
- Networking equipment: routers, switches and WIFI networks.
- Some SQL is a plus.
Personal Skills
• Must be able to work under pressure.
• Excellent customer service skills.
• Must be adaptable and learn quickly.
• Must be thorough and organized.
Qualified candidates please send your resume in word or PDF format.
Our Team is Cool
At UpClick we want to work with people who bring enthusiasm and most of all passion for the online space. We are looking for individuals who learn fast, bring something to the conversation and ask the right questions that help formulate the best solutions for our customers. We offer a great work environment and strive to create a culture that is fun, dynamic and challenging.
The Company is Solid
UpClick is not your typical startup. We actually make money :-) And therefore can offer you the job security you need.
Due to company growth, UpClick has an immediate need for a Technical Sales Rep. The technical sales representative will be working in direct contact with the customers of Upclick.com, which include:
Affiliates (people who generate traffic and get paid commissions for each sale they make)
Merchants (Also known as Webmasters and/or Publishers - people who own websites and that sell products or services)
Responsibilities:
The TSR’s key functions will include supporting the Upclick sales organization by emphasizing product features based on analyses of our customers’ needs. By providing answers using your in-depth technical knowledge of our product capabilities, you will ultimately assist in closing the sale.
Other day-to-day tasks will include:
• Training customers on the use of our software platform (Upclick.com);
• Helping them integrate their first websites, advertising campaigns;
• Helping them define their products & pricing within our platform;
• Providing on-going help and optimization tips to customers;
• Help prepare and perform product demonstrations with our account executives;
• Using our CRM tool, prepare and maintain progress reports for new accounts/leads
Qualifications:
Anyone with at least 1 year experience working with affiliates, merchants or any related experience in this segment of E-Commerce. The ideal candidate will also have demonstrated:
• The ability to work in a fast-paced environment;
• The resourcefulness to use advanced web applications;
• A good business sense and judgment;
• Ease of communication;
• Advanced concepts of HTML and website usage;
• Basic Programming skills are a definite plus but not mandatory
• Comfort in working with technical concepts
Application:
Please send your application to hr@upclick.com
-Extensive experience administering Active Directory to create, maintain, and delete email and user accounts.
-Experience maintaining support tools used to record and follow through with customer reported problems.
-Experience maintaining, analyzing, troubleshooting, and support desktop computer systems, hardware and peripherals.
-Assists with support, monitors, and troubleshoots hardware and software problems.
-Monitors mail servers and maintains security levels on databases.
-Has a solid understanding of LAN/WAN networking and Cisco devices.
As a successful candidate, you currently hold a technical certificate from a recognized technical institution, a Microsoft Certified Professional (MCP) along with a minimum of five (5) years of relevant experience. A Cisco CCNA designation would be considered an asset. Areas of expertise include: Windows Vista and XP, MS Office Professional suite, MS Project, Adobe Acrobat, Outlook, McAfee Antivirus, and network printing and connectivity.
You are a team player with an excellent “customer service” approach. You demonstrate a high degree of initiative, and enjoys problem-solving. You have an excellent command of the English language with the ability to communicate both technically and non-technically along with good organization skills and flexibility to perform multiple tasks. In addition, you must also be able to demonstrate experience dealing with at least 500 end-users.
*Due to the overwhelming response received, only short listed candidates will be contacted. Thank you for your application.
Détenir un diplôme de niveau collégial (C.É.G.E.P.).
Bilinguisme oral et écrit.
Excellente communication orale.
Bonne capacité d’écoute et bon esprit d’analyse pour comprendre et résoudre les problèmes.
Capacité de travailler dans un environnement d’équipe.
Aptitude à être efficace sous pression.
Bonnes habiletés de rédaction (orthographe et grammaire).
Minimum de 2 ans d’expérience de travail pertinente au service à la clientèle ou avec le public.
Connaissance des logiciels de bureau (courriel, traitement de texte, etc...) Windows 2000, XP et/ou Vista.
Les techniciens à l’installation service réalisent des travaux d’installation, de débranchement et de réparation des services du câble et Internet chez le client, tout en optimisant toutes les opportunités pour faire la promotion et la vente des produits et services offerts par l’entreprise.
· Effectuent diverses autres tâches reliées à son poste.
EXIGENCES ESSENTIELLES:
· Posséder un diplôme d'études collégiales (DEC) en électronique ou dans un domaine connexe.
· Une expérience dans le domaine de la câblodistribution, de la téléphonie et/ou une connaissance des protocoles de télécommunications seraient un atout.
· Votre anglais doit être fonctionnel.
· Bonne capacité physique.
· Vous devrez démontrer que vous avez une attitude positive et cordiale ainsi qu’une approche du service à la clientèle qui vous permettront de faire face avec intégrité à des situations comportant de multiples défis.
La semaine régulière de travail est de 37,5 heures. Ces heures peuvent être réparties du dimanche au samedi, entre 07h30 et 21h00.
LGCI est une firme de recrutement et de placement de personnel œuvrant
dans le domaine des ressources humaines depuis plus de 10 ans.
Pour poursuivre la voie de votre avenir et avoir l’heure juste, pensez LGCI !
Nous vous remercions de l’intérêt pour le poste affiché, seul(e)s les candidat(e)s répondant aux exigences demandées seront contactés et possiblement retenues pour une entrevue.Toutes les candidatures reçues seront évaluées avec le plus grand soin en vertu des principes et des lois en matière d’équité d’emploi.
We thank you for your interest in the position advertised, only the candidates filling the requirements for the position will be contacted and possibly scheduled for an interview.All candidacies received shall be evaluated with the upmost attention in virtue of the laws and principles of employment equity.
Nous sommes présentement à la recherche d’un spécialiste support informatique niveau 1 pour un centre d’appel ouvert 24/7. Notre client est situé au centre-ville de Montréal. Prennez note que ce poste requière tous les candidats à parler et écrire en anglais couramment.
Support Informatique niveau 1
Répondre aux appels des clients et résoudre leurs problèmes.
Centre de support 24/7 avec horaires rotatifs
1-3 années d'expérience en TI
Connaissance des environnements Microsoft (PC, applications & serveurs)
AEC ou DEC en informatique obligatoire
Parler et écrire en anglais couramment
Autres langues parlées (atout)
Experience has more than 15 years of know-how in permanent and contract placement--specializing in IT. Guided by strong business ethics, we are committed to treating our clients, employees and consultants with respect. It is easy to work with a company that your co-workers, friends, and acquaintances already know, like and trust-- to build an already promising career in Information Technology.
We are currently recruiting a Technical Support Specialist Level 1 for a full time, permanent position working directly for a client located in downtown Montreal Also, please note that candidates must have excellent verbal and written skills in English.
Technical support
Answer client calls and fixed their problems
24/7 call center with rotating schedules
· Installation and De-Installation of equipment and peripheral devices in locations designated.
· Upgrading, repair and migration of equipment and associated peripheral devices.
· Installation and De-installation of software and associated peripheral device drivers.
· Upgrading, repair and migration of software and associated peripheral device drivers.
· Assisting with the distribution / delivery of computer hardware to various users and facilities within the corporate campus. This will involve picking up / delivering equipment to regional offices, setting up systems (connecting monitors and accessories, etc. - software installation / configurations), formatting / removing hard drives, performing basic diagnostic activities (using simple software tools), and verifying warranty information.
· Follow pre-established processes and procedures in the receipt, inventory and distribution and disposal of technical hardware and/or software
· Validate quantities received against original purchase orders and follow procedures to resolve discrepancies and to document the resolution.
· Accurately enter data into a variety of computer systems for the purpose of tracking computer equipment and/or software.
· Learn and follow established departmental procedures (SOP’s, Protocols, Safety Procedures)
· Follow procedures for shipping of technical hardware and/or software.
· Follow archiving procedures for users data
· Successfully perform data migrations of user’s data.
•Strong knowledge of Windows operating system, Hardware, Software, PC assembly, PC Components and Networking. •Must have the ability to think logically and work within a team environment. •Excellent customer service and interpersonal skills. •Excellent communication skills (English/French).
EDUCATION and/or WORK EXPERIENCE: DEC in relevant field and 1-2 years equivalent work experience.
May be required to work evenings, nights, and weekends. Must be flexible with work schedule.
* Three years of customer support experience for hardware or software products
* Fluency in English
* Familiarity with email and IM
* Skilled with using browser-based applications
* Able to work from Montreal, QC office
* Completed high school
Pluses
* Experience with customer support for software, esp. Web software
* Fluency in French
* Fluency in one of: German, Russian, Mandarin, Hindi
* Familiarity with installing and administering Web software
* Familiarity with Unix or Linux command line
* Familiarity with MySQL or other relational database software
* Familiarity with PHP and/or PHP-based programs like WordPress or Drupal
* Familiarity with RT ticket-tracking system
* Familiarity with bug-reporting systems
* Bachelor degree or equivalent
* One year of customer support experience
* Fluency in English
* Familiarity with email and IM
* Skilled with using browser-based applications
* Able to work from Montreal, QC office
Pluses
* Experience with customer support for computer software, esp. Web software
* Fluency in French
* Fluency in one of: German, Russian, Mandarin, Hindi
* Familiarity with installing and administering Web software
* Familiarity with Unix or Linux command line
* Familiarity with MySQL or other relational database software
* Familiarity with PHP and/or PHP-based programs like WordPress or Drupal
* Familiarity with RT ticket-tracking system
* Familiarity with bug-reporting systems
•Strong knowledge of Windows operating system, Hardware, Software, PC assembly, PC Components and Networking. •Must have the ability to think logically and work within a team environment. •Excellent customer service and interpersonal skills. •Excellent communication skills (English/French).
EDUCATION and/or WORK EXPERIENCE: DEC in relevant field and 1-2 years equivalent work experience.
• 14354682 SYMC BACKUP EXEC OPTION LIBRARY EXPANSION 12.5 WIN PER DEVICE BNDL STD
LIC REWARDS BAND E ESSENTIAL 12MO
Must be able to perform on site or remote product installation and configuration
Please respond to with Resume, rate and availability.
Provide comprehensive Post Sales Technical Support for SolidWorks including training, product positioning, and help desk support. Serve as primary technical liaison for assigned geographical or account territory.
REQUIREMENTS
Good knowledge of the MCAD industry coupled with a BS in Mechanical or Manufacturing Engineering and 1 to 3 years' experience. Proven strong verbal and written communication skills as well as excellent customer relations skills. Must have CAD and/or solid modeling experience and actual design work experience.
TECHNICAL
CAD experience is a plus - Pro/E, Inventor, SolidEdge, AutoCAD
SolidWorks experience an asset
Well versed in Microsoft Windows and MS/Office products
Some understanding of Networking
Any experience with downstream applications (FEA, PDM, Electrical.) is a plus.
INDUSTRY EXPERIENCE
Understands Engineering processes and terms
Understands Solid Modeling processes and techno speak
Machine design experience with emphasis on Assembly
Any industry experience is a plus (e.g. Product design, Tooling design, Mold Design, Industrial design)
PRESENTATION
Communicates well - Speaks clearly and concisely. Able to establish eye contact and engage the prospect.
Listens well.
Not afraid to be in front of large audience.
Presents him/herself well visually (dress).
Credible - Comes across as knowing what he/she is talking about.
Xsilva Systems is seeking a customer service oriented individual to provide full-time technical assistance for our popular Point-of-Sale software, LightSpeed. This position is for an experienced computer user with a strong background in customer service in a technical support role. The ideal candidate has exemplary verbal and written communication skills and is proficient in Mac OS X, computer hardware and basic networking. Some evening and/or weekend is required.
Primary Responsibilities:
• Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets.
• Utilize consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
• Properly document and track customer issues and resolutions.
• Follow escalation procedures as required.
• Communicate with staff members regarding current/ongoing issues.
• Participate in the creation and maintenance of troubleshooting, testing procedures and documentation for technical support staff.
• Document software problem defects for review and corrective action.
• Handle miscellaneous duties and responsibilities as defined by management.
Requirements:
• 1-2 years of customer service experience in a technical support role
• Strong attention to detail with an emphasis on customer service
• Good typing and multi-tasking skills
• Working knowledge of Mac OS X
• Proven troubleshooting skills
• Self-starter who also works well in a team environment
• Exceptional English written and verbal communication skills
• Ability to work well under pressure
• Passion for new technology
• Excellent telephone manner
Assets:
• PHP, SQL and/or computer networking experience
• Retail experience
• Fluency in French
If you think you have what it takes to join our team, please e-mail your CV and cover letter to careers@xsilva.com.
Softchoice is a leading North American provider of IT solutions and services and one of Canada’s Best Workplaces™. With a network of more than 40 local sales offices supported by five regional call centers, we work with partners like Microsoft, HP and IBM to manage the technology needs of more than 19,000 small, mid-market, enterprise and public sector organizations.
Our commitment to service and to delivering strategic advice in person has resulted in consistent, above-market growth. Whether providing efficient, low-cost technology fulfillment, or advanced solution design and implementation, we’re helping organizations everywhere harness the power of innovation.
Softchoice Business Solutions provides services in Unified Communications and Collaboration, Workload Optimization and Storage, Backup and Recovery across Canada. The ideal candidate must be Bilingual -French. A Workload Optimization Solutions Architect will be responsible for working with the sales account teams and Softchoice customers to develop the customer’s vision and strategy around their datacenter consolidation, virtualization and optimization strategies as a member of the Softchoice Enterprise Architect Group. Work with the sales team to manage the pipeline and achieve a revenue targets on Workload Optimization product and services.
Key Responsibilities:
Responsible for working with account executives to drive new Workload Optimization solutions opportunities in their Regions.
Responsible for partnering with internal resources to develop and manage deals that cross between multiple technology solutions to support Workload Optimization.
This person will participate in customer facing meetings to determine business and technical requirements that will be used in developing storage solutions or solution alternatives that map within Softchoice’s capabilities
Deep understanding of Enterprise Virtualization Solutions, Roadmaps and Solutions Framework
Subject matter expertise in VMWare, Intel server platforms, and Intel server operating system technologies.
Strategically collaborating with Vendor partners to drive the business.
This person is responsible for assisting Sales Managers and Sales Reps in defining, positioning, designing and presenting a range of Workload Optimization solutions.
Interact on a regular basis with senior management and stakeholders, applying exceptional leadership skills in managing expectations, mitigating risk and removal of any roadblocks.
Develop Solutions Proposals that define customer expectation and product and services requirements necessary to achieve customer objectives.
Working with the Sales team to manage through the pipeline and closing the opportunities
Working with the Project Management to ensure the services are implemented and delivered as scoped. Required
Knowledge:
Experience in assessing new opportunities and performing necessary due-diligence around technical, operational and financial impacts
Broad knowledge on the IT Solutions and Professional Services
Highly developed interpersonal and leadership skills
Highly self-directed with ability to take initiative
Effectively liaises with all levels of management
Excellent negotiation, communication skills and political acumen
Excellent analytical and decision making skills
Strong process management skills including creation and change management
Understanding of data center consolidation strategies around platform, hypervisor, operating systems, connectivity and storage.
Ability to formulate stakeholder assessment, engagement and obtain buy-in strategies and execution
Experience working as a VMware Business Partner
Required Skills & Abilities:
Expert knowledge of financial analysis and business case preparation
Understanding of Marketing strategy, planning, and execution practices
Experience working for a Solutions Provider as an asset
Building strong interpersonal relationships, promoting a team-focused culture with strong shared goals & accountabilities, and influencing outcomes through leadership and persuasion
Excellent interpersonal, communication (verbal and written), and presentation skills Required Professional Designation/Certification:
Post-secondary education in Business, Marketing, Information technology or Engineering. VMware technical certifications in appropriate disciplines. Project Management skills would be considered an asset Required Experience:
Extensive experience in identifying, evaluating and implementing new solutions opportunities
2 to 3 years experience in a highly virtualization data centre environment.
10 -15 year in an internal or IT services role.
Experience in the development of business cases, cost / benefit analysis, pricing models, and forecasts
Formal experience in Services, marketing, business planning and project management functions related to Workload Optimization Solutions
QUALIFICATIONS:
Must be Bilingual-French
Must be highly customer service oriented.
Proven record of successfully recommending suitable technical products for business customers.
Must be highly organized and able to multi-task in a fast-paced sales environment.
Must be detail oriented and well versed with internet research.
Strong passion for technology and interest in building on product knowledge continuously.
Independent worker with a track record of taking initiative.
Works well in a collaborate environment and possesses a positive attitude
Les techniciens à l’installation service réalisent des travaux d’installation, de débranchement et de réparation des services du câble et Internet chez le client, tout en optimisant toutes les opportunités pour faire la promotion et la vente des produits et services offerts par l’entreprise.
· Effectuent diverses autres tâches reliées à son poste.
EXIGENCES ESSENTIELLES:
· Posséder un diplôme d'études collégiales (DEC) en électronique ou dans un domaine connexe.
· Une expérience dans le domaine de la câblodistribution, de la téléphonie et/ou une connaissance des protocoles de télécommunications seraient un atout.
· Votre anglais doit être fonctionnel.
· Bonne capacité physique.
· Vous devrez démontrer que vous avez une attitude positive et cordiale ainsi qu’une approche du service à la clientèle qui vous permettront de faire face avec intégrité à des situations comportant de multiples défis.
La semaine régulière de travail est de 37,5 heures. Ces heures peuvent être réparties du dimanche au samedi, entre 07h30 et 21h00.
LGCI est une firme de recrutement et de placement de personnel œuvrant
dans le domaine des ressources humaines depuis plus de 10 ans.
Pour poursuivre la voie de votre avenir et avoir l’heure juste, pensez LGCI !
Nous vous remercions de l’intérêt pour le poste affiché, seul(e)s les candidat(e)s répondant aux exigences demandées seront contactés et possiblement retenues pour une entrevue.Toutes les candidatures reçues seront évaluées avec le plus grand soin en vertu des principes et des lois en matière d’équité d’emploi.
We thank you for your interest in the position advertised, only the candidates filling the requirements for the position will be contacted and possibly scheduled for an interview.All candidacies received shall be evaluated with the upmost attention in virtue of the laws and principles of employment equity.
Les incontournables :
• Diplôme universitaire de premier cycle en sciences informatiques, en ingénierie, ou l’équivalent
• 5 années et plus d’expérience en administration des systèmes d’exploitation Linux ou Windows OS
• 5 années d’expérience pratique en développement à l’aide des langages de script
• Talent pour la communication et entregent hors du commun
Atouts :
• Expérience en formation et en soutien technique liés aux applications de produits
• Expérience en service client ou en gestion de projet, dans un cadre de soutien à la clientèle
Ce poste permanent offre une belle perspective d’avancement de carrière et un salaire annuel compris entre 60 k$ et 65 k$.
Si vous avez le désir réel de vous surpasser, un esprit créatif et un talent particulier pour résoudre les problèmes, c’est à vous que cette offre s’adresse!
En jumelant nos contacts et vos compétences, nous formons une combinaison gagnante – faites équipe avec Quantum; postulez dès maintenant!
Information de contact
Sarah Kalisa
Tél: (514) 693-3540
Téléc: (514) 694-0269
sarah.kalisa@quantum-qtr.com
Pour découvrir d’autres occasions d’emploi, visitez le www.quantum.ca!
Si vous recommandez un ami qui est embauché, vous pourriez avoir droit à une prime de recommandation, en argent, ou choisir parmi un éventail d'articles Roots, selon la spécialité du poste à pourvoir. Pour plus de détails, visitez notre site web à www.quantum.ca.
Nous apprécions l'intérêt que vous manifestez pour ce poste. Seuls les candidats sélectionnés pour une entrevue seront avisés. Nous contactons toujours nos candidats avant de soumettre leur curriculum vitae à l'un de nos clients.
Quantum souscrit aux principes d'équité en matière d'emploi.
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Our client, an innovative and dynamic company, is looking to hire an experienced Technical Consultant to work from their downtown head office.
In this role, you will be the bridge for a multidisciplinary team. You will work closely with the Technical Support Analysts, Application Specialist and Engineering Teams to resolve technical issues. You will also be in contact with clients and will be called to provide requirements for product supportability and maintenance.
Musts:
• Bachelor’s degree in Computer Science, Engineering, or equivalent
• 5 years+ of Linux or Windows OS administration experience
• 5 years of development experience with scripting languages
• Strong communication and interpersonal skills
Assets:
• Product applications support and training experience
• Customer service or project management experience in a customer support environment
This exciting permanent career progression opportunity offers an annual salary range of $60K-$65K.
If you are highly motivated to excel and you are a creative thinker and practical problem solver, this opportunity is for you!
Connecting you + Quantum: With our contacts and your skills, we're a winning combination. Put Quantum on your team and apply today!
Contact Information
Sarah Kalisa
Phone: (514) 693-3540
Fax: (514) 694-0269
sarah.kalisa@quantum-qtr.com
Visit us at www.quantum.ca for more job opportunities!
If you refer a friend who is hired, you may be eligible for a monetary referral bonus or you may choose from a selection of Roots merchandise, depending on the specialty and position. Visit us at www.quantum.ca for more details.
We appreciate all expressed interest in this position, however, only the candidates selected for interview will be contacted. You will certainly be contacted before we submit your resume to any of our clients.
Troubleshoot, Install and Repair Workstations in retail stores (including hardware and software for POS systems, connect Internet and credit card processing systems).
Server Installations: Troubleshoot, install and configure Windows based servers (Exchange, IIS, configure User Accounts and Domains, File and Print Servers, DHCP and DNS, ). Verify network integrity (cabling, bottlenecks and other hardware issues)
Install and configure office workstations (Outlook, Anti-virus, Microsoft Office products)
Network: Installing and configuring network. Installation of routers, bridges and switches. Running cables, installing wall plates, passing wires, testing connection. Installing phone systems a plus.
Requirements:
Windows Environments (2000, XP, Vista , Windows 7, NT, 2003, 2008)
Networking Experience (both Hardware and Software).
Microsoft Server Active Directory, Terminal Server, DNS, DHCP, File and Print Server configuration.
Working knowledge of Microsoft Exchange, IIS and FTP.
3-4 years experience is a must.
MUST speak English and French fluently.
MUST have a vehicle.
Must have a flexible schedule and be willing to put extra hours when needed.
May have contracts on the weekend.
Responsibilities:
• Able to provide technical support mainly for peripherals – phone, person, webinar
• Able to conduct training, create training materials, presentations in both French and English
• Able to perform quality assurance tests on products, take apart and put together products, log reports for manufacturing country
Requirements:
• Bilingual (French/English, written and spoken)
• DEC
• A+ certification an asset
• 2 or more years of experience in the field of computer peripheral repair
• Excellent repair and troubleshooting skills
• Strong attention to detail
If you value a workplace that promotes accountability, exemplifies loyalty and never compromises integrity, then this may be the opportunity you are looking for.
We thank all interested applicants; however, only qualified candidates will be contacted.
All interested applicants are invited to apply to Erica at edamato@Fuzehr.com.
For other opportunities at Fuze HR, please visit us at www.fuzehr.com.
Poste avec possibilité de permanence, à deux pas du métro Du College et stationnement gratuit disponible.
Salaire de 16 à 18 $ l’heure
Description du poste :
Offrir un service à la clientèle supérieur est crucial au succès de notre client. La personne en poste sera responsable d’offrir un soutien téléphonique et électronique de qualité au personnel interne au niveau de leur système maison POS.
Responsabilités du poste :
- Répondre aux clients (que ça soit par téléphone, courriel ou télécopieur)
- Analyser rapidement et efficacement les besoins du client
- Aider les clients à configurer leur système
- Noter les informations importantes concernant les appels
- Acheminer les problèmes non résolus au soutien de niveau 2
- Maintenir le service au niveau adéquat
- Proposer des nouvelles idées et suggestions pour améliorer les services
Critères d’embauche :
- Au moins 1 à 2 ans d’expérience en service à la clientèle/soutien technique
- Études postsecondaires en informatique
- Connaissance pratique des navigateurs Internet et courriel
- Familiarité avec Windows 98, ME, 2000 et XP pour effectuer les installations, suppressions et configurations des composantes de réseau
- Parfaitement bilingue – français et anglais (ce centre apporte un soutien technique à l'ensemble du Canada)
- Bonne communication orale
- Habilité à travailler seul ou en équipe
En jumelant nos contacts et vos compétences, nous formons une combinaison gagnante – faites équipe avec Quantum; postulez dès maintenant!
Information de contact
Cindy Schwartz
Tél: (514) 985-6025
Téléc: (514) 849-8846
cschwartz@quantum.ca
Pour découvrir d’autres occasions d’emploi, visitez le www.quantum.ca!
Si vous recommandez un ami qui est embauché, vous pourriez avoir droit à une prime de recommandation, en argent, ou choisir parmi un éventail d'articles Roots, selon la spécialité du poste à pourvoir. Pour plus de détails, visitez notre site web à www.quantum.ca.
Nous apprécions l'intérêt que vous manifestez pour ce poste. Seuls les candidats sélectionnés pour une entrevue seront avisés. Nous contactons toujours nos candidats avant de soumettre leur curriculum vitae à l'un de nos clients.
Quantum souscrit aux principes d'équité en matière d'emploi.
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Our client with a beautiful renovated call center in Ville St-Laurent is looking for a Technical Support/Customer Service 1rst call resolution Agent.
This is a position with a possibility of permanence located at walking distance from Du College metro and our client offers free parking
Salary is 16-18$ per hour
Job description:
Providing superior customer service is critical to the success of our client's business. This position is responsible for all aspects of quality telephone and electronic support to all internal staff dealing with all technical issues regarding their POS system.
Position responsibilities:
- Respond to incoming customer contacts (whether by phone, email or fax)
- Quickly and efficiently analyze needs
- Help customers to configure and troubleshoot systems
- Log all pertinent call data
- Escalate all unresolved issues to level 2 support
- Maintain service levels
- Bring forward ideas and suggestions to further improve the services
We are looking for great candidates with the following background:
- Minimum of 1-2 years experience in customer service/technical support role
- Technical Post-secondary studies
- Working knowledge of Internet browsers and email
- Must have enough familiarity with Windows 98, ME, 2000 and XP to perform installations, removals and configurations of network components
- Must be fluently bilingual - English and French (Call center support all of Canada)
- Good verbal communication skills
- Ability to be autonomous or work in a group
Connecting you + Quantum: With our contacts and your skills, we're a winning combination. Put Quantum on your team and apply today!
Visit us at www.quantum.ca for more job opportunities!
If you refer a friend who is hired, you may be eligible for a monetary referral bonus or you may choose from a selection of Roots merchandise, depending on the specialty and position. Visit us at www.quantum.ca for more details
We appreciate all expressed interest in this position, however, only the candidates selected for interview will be contacted. You will certainly be contacted before we submit your resume to any of our clients.
Nous recherchons actuellement un(e) agent(e) de soutien technique, qui agira à titre de première personne-ressource.
Ce poste temporaire a long terme pourrait bien devenir permanent.
Travail par équipe : une fois en poste, vous travaillerez à tour de rôle, pour couvrir un horaire de 24 heures par jour et 7 jours par semaine
Salaire de 16,00 $ à 17,00 $ (Horaire)
Responsabilités :
- Agir à titre de première personne-ressource pour les clients internes (première étape de gestion et résolution des problèmes)
- Mettre en pratique vos connaissances en matière de logiciels et de matériel afin de résoudre les problèmes des utilisateurs
- Traiter les problèmes relatifs aux logiciels et à l’équipement que les clients transmettent par divers moyens
- Analyser les problèmes des clients par téléphone afin de déterminer s’ils doivent être confiés à d’autres groupes de soutien, à un échelon supérieur
- Transmettre au besoin le problème à un échelon supérieur en respectant les procédures de résolution déjà en place
- Enregistrer la requête, la demande d’information ou l’incident à l’aide de l’outil Remedy 7.0.
- Tenir à jour la documentation relative au soutien, sans l’environnement approprié (site Web, serveur, support papier, etc.)
- Aider à l’occasion à la supervision des projets du service et conseiller les analystes de soutien
Connaissances et compétences essentielles :
- 3 à 5 années d’expérience en centre d’appels
- Études postsecondaires en sciences informatiques ou dans une discipline connexe
- Bonne compréhension de l’entreprise client/serveur
- Talent pour la communication et solides compétences relationnelles
- Expérience pratique d’un logiciel de prise de contrôle à distance (atout)
- Expérience pratique d’un logiciel de gestion des incidents (atout certain)
- Efficacité dans une ambiance de travail à rythme rapide
- Compétences démontrées en formation et accompagnement des utilisateurs
- Antécédents au sein d’une entreprise de détail ou de distribution alimentaire (atout majeur)
En jumelant nos contacts et vos compétences, nous formons une combinaison gagnante – faites équipe avec Quantum; postulez dès maintenant!
Information de contact
Rachel Lieblein
Tél: (514) 985-6008
Téléc: (514) 849-8846
rlieblein@quantum.ca
Pour découvrir d’autres occasions d’emploi, visitez le www.quantum.ca!
Si vous recommandez un ami qui est embauché, vous pourriez avoir droit à une prime de recommandation, en argent, ou choisir parmi un éventail d'articles Roots, selon la spécialité du poste à pourvoir. Pour plus de détails, visitez notre site web à www.quantum.ca.
Nous apprécions l'intérêt que vous manifestez pour ce poste. Seuls les candidats sélectionnés pour une entrevue seront avisés. Nous contactons toujours nos candidats avant de soumettre leur curriculum vitae à l'un de nos clients.
Quantum souscrit aux principes d'équité en matière d'emploi.
Visit us at www.quantum.ca for more job opportunities!
If you refer a friend who is hired, you may be eligible for a monetary referral bonus or you may choose from a selection of Roots merchandise, depending on the specialty and position. Visit us at www.quantum.ca for more details.
We appreciate all expressed interest in this position, however, only the candidates selected for interview will be contacted. You will certainly be contacted before we submit your resume to any of our clients.
•Strong knowledge of Windows operating system, Hardware, Software, PC assembly, PC Components and Networking. •Must have the ability to think logically and work within a team environment. •Excellent customer service and interpersonal skills. •Excellent communication skills (English/French).
EDUCATION and/or WORK EXPERIENCE: DEC in relevant field and 1-2 years equivalent work experience.
Edmonton/ Vancouver/ Quebec City/ Ottawa and remote regions across Canada.
REPORTING TO: Area Manager
COMPENSATION: Hourly Wage (compensation based upon experience)
SUMMARY
Tricrest Professional Services is searching for Field Technicians- all skill levels, to join our winning team. Candidates must have proven field experience in the Telecommunications industry.
JOB REQUIREMENTS
• Must be able to lift 50+ lbs.
• Must possess your own standard tools and vehicle- basic hand tools, BUTT set, Toner/ Probe, LAN tester, Crimper etc.
• Must have experience working on client sites in a professional environment
• Must have a positive ‘customer service’ attitude and maintain a professional appearance at all times.
• Must be available 24/7 for on-call work and last minute work orders.
Must possess one or more of the following skill sets:
Level 1
- Experienced with cabling, infrastructure and installs.
- Experienced with assisting senior technicians.
- Experienced running cable and performing installations.
Level 2
- Experience with Enterprise and Small-Medium sized company installations and maintenance.
- Experience with access points, routers, switches, DC Power and wireless technology.
- Ability to effectively and efficiently diagnose, resolve, troubleshoot, existing client issues from low level complexity to a high level of complexity.
- Experience working on your own at a client site with minimum supervision.
Level 3
- Experience with Enterprise and small/ medium installations and maintenance.
- Experience with wireless, access points, routers, switches, DC Power.
- Ability to effectively and efficiently diagnose, resolve, troubleshoot, existing client issues at all levels of complexity.
- Have experience leading a small team with supervisory responsibilities over a project.
- Experienced troubleshooting at a high level and have the ability to sign off on projects.
To apply for this position please send your resume in confidence to nlynn@tricrest.ca
RESPONSIBILITIES:
• Assist customers with inquiries and provide support via the phone or email.
• Provide instructional training on Acquisio SEARCH to customers via phone and e-mail.
• Maintain a sense of urgency in resolving customer issues and identify the root cause of the issues.
• Proactively follow through on customer issues to ensure customer concerns are addressed accurately and promptly.
• Enter all customer correspondence in our trouble ticket system, Salesforce.
• Escalate critical issues and assign activities to other Technical Resources on Salesforce.
• Utilize customer feedback to identify required changes to the product. Communicate change notices to the Product Management Team.
• Participate in product development projects.
• Represent Acquisio in a positive, professional and enthusiastic manner when working with both external and internal customers.
• Any non-phone time is spent following up on open issues and on resolutions, providing content for the knowledge base, etc.
• Perform other duties or responsibilities as assigned or required.
Notre client, une entreprise en technologie de l’information qui offre des services conseil en implantation et en développement de solutions d’affaires, dont le système ERP Microsoft Dynamics GP (Great Plains), solution de comptabilité, le système de relation-client Microsoft Dynamics CRM, ainsi que des solutions d’intelligence d’affaires et des portails d’entreprise sous Sharepoint. . En affaire depuis 26 ans notre client est l’un des plus importants partenaires de Microsoft Dynamics au Canada.
Nous sommes a la recherche d’un conseiller support aux utilisateurs de l’application de gestion Microsoft Dynamics GP (ERP – Application de gestion financière).
À ce titre, le candidat recherché devra traiter les demandes de nos clients et en assurer le suivi.
Pour ce faire, il devra :
• Gérer les demandes des clients (par téléphone et par courriel)
• Assurer une bonne gestion des priorités selon les critères mis en place
• Analyser, reproduire et régler les demandes techniques soumises
• Documenter les demandes, les solutions et inscrire l’information au dossier du client
• Utiliser les outils technologiques et bureautiques mis à votre disposition afin de faire la gestion, le suivi et le traitement des appels. (CRM, Outlook, etc)
Exigences spécifiques :
• Bilingue – surtout fort en communication
• Connaissance d’application ERP de comptabilité financière ou de gestion (du type ERP)
• Connaissance de Microsoft Dynamics GP
• Expérience en implantation de solutions ERP (un atout)
• Excellentes aptitudes dans les relations interpersonnelles
• Excellente connaissance des logiciels Microsoft Office (Word, Excel, PowerPoint)
Nous vous invitons à transmettre votre CV à Miriam: mtadros@fuzehr.com
Nous vous remercions de votre intérêt, seuls les candidats choisis seront contactés.
En tant que membre de l’équipe des ventes internes, le candidat sera principalement responsable de répondre aux appels et aux courriels des clients et des entrepreneurs en contrôle.
Le candidat recherché est un bon communicateur dans les deux langues officielles, il devra répondre aux demandes concernant les commandes, les prix, les délais de livraison et les questions techniques. Le candidat recherché doit posséder le sens du service.
Dans un deuxième temps, le candidat devra, selon une liste de contacts et des instructions pré-établis, participer à contacter par téléphone (cold call) des clients potentiels pré-qualifiés qui ont démontré de l’intérêt lors d’une exposition ou en réponse à un courriel publicitaire, pour leur présenter la compagnie et ses produits.
Les informations recueillies devront être ajoutés à la banque de données et partagés avec les représentants externes.
Responsabilités:
• Service à la clientèle, ventes, soutient technique.
• Élaboration d’outils techniques, diagrammes de raccordement et exemples d’applications.
• Participer à la promotion et la présentation des lignes de produits existants et nouveaux.
• Contribuer aux campagnes de promotion en contactant les clients visés.
• Support technique et autre aux représentants des ventes externes
• Identifier les opportunités de ventes, collecter l’information, la partager avec les représentants externes et faire les suivis.
• Participation à des présentations Internet en-ligne ( webinar ) pour support technique et introduction de nouveaux produits.
• Apporter des idées et contribuer la création et à la diffusion de matériel publicitaire.
• Participer à l’élaboration de matériel de formation tel que présentations Power Point, démos de produits ( physiques et virtuels ).
Technicien du Service de soutien (T.I.) - Niveau 1, à temps partiel (30 heures)
SOMMAIRE
Relevant du Superviseur du Centre d'assistance T.I., le Technicien supporte le personnel des magasins et du Siège social pour tous les problèmes reliés à la technologie de l’information (T.I.). Vos tâches principales incluront : répondre aux appels entrants, solutionner les problèmes de logiciels et d’équipement, installer de nouveaux ordinateurs personnels et maintenir l’inventaire de tous les équipements. Le/la candidat(e) doit être disponible à travailler les quarts de soir et de fin de semaine.
RESPONSABILITÉS PRINCIPALES
• Répondre aux appels entrants de la part du personnel des magasins et du Siège social;
• Résoudre des problèmes de T.I. et rediriger les appels à l’interne de façon appropriée;
• Installer, configurer et déployer les nouveaux ordinateurs personnels;
• Investiguer et solutionner les problèmes d’ordinateurs personnels et d’applications;
• Maintenir à jour l’inventaire des équipements et des logiciels ;
• Agir à titre de personne-ressource pour tous les utilisateurs;
• Effectuer d’autres tâches, au besoin.
EXIGENCES
• Habiletés démontrées en configuration d’ordinateurs personnels;
• Connaissance du système d'exploitation Windows 2000, Windows XP et Office 2000–2003;
• Expérience de configuration et de dépannage avec Outlook;
• Connaissance générale en réparation et dépannage d’ordinateur personnel.
QUALIFICATIONS
• Minimum 1 à 2 ans d’expérience à titre de Technicien du Soutien technique;
• Connaissance dans les systèmes informations
• Habiletés démontrées en communication et service à la clientèle;
• Être à l’aise dans les deux langues (anglais et français);
• Expérience dans le domaine du détail un atout.
Joignez-vous à notre équipe dynamique en complétant ce formulaire d’emploi et en nous le retournant à resume@dynamite.ca dès aujourd’hui!
Nous offrons des chances d’emploi égales à tous. Nous ne communiquerons qu’avec les personnes retenues pour une entrevue.
Groupe Dynamite is looking for motivated individuals who are passionate about retail and very customer service driven.
We are currently looking for a:
(IT) Help Desk Technician - Level 1, Part time position (30 hours)
SUMMARY
Reporting to the Help Desk Supervisor, the Help Desk Technician – Level 1 will support store and Head Office staff with all problems relating to IT. Your main tasks will include responding to incoming calls, trouble shooting software and hardware problems, setting up new PC’s and maintaining the inventory of all hardware. The ideal candidate must be able to work evenings and week-ends.
PRIMARY RESPONSIBILITIES
• Responding to incoming calls from our retail store staff as well as Head Office staff;
• Resolving IT related problems and redirecting calls internally as appropriate
• Installing, configuring and deploying new PC’s;
• Investigating, fixing and closing user reported PC problems and application issues;
• Maintaining an up-to-date hardware and software inventory;
• Acting as a resource person for all users;
• Performing other tasks as required.
REQUIREMENTS
• Proven abilities in PC setup and configuration;
• Experience with Windows 2000, Windows XP and Office 2000–2003;
• Outlook configuration and trouble shooting experience;
• General PC trouble shooting and repair knowledge.
QUALIFICATIONS
• Minimum 1-2 years experience as a Help Desk Technician;
• Knowledge of information systems
• Proven communication and customer service skills;
• Must be fluently bilingual in French and English;
• Experience in retail considered an asset.
Join our dynamic team by sending us your resume at mode@dynamite.ca today!