Senior Customer Support Technician
Position immediately available in Montreal. Provide technical support via phone, IM and email for our Open Source Web software and our hosted software service to end users and administrators. Manage and prioritize support tickets through Web-based tool. Escalate serious issues to developers, documentation, sales staff. Mentor junior technicians. Generate and analyze customer service request reports to inform product design and development.
Requirements
* Three years of customer support experience for hardware or software products
* Fluency in English
* Familiarity with email and IM
* Skilled with using browser-based applications
* Able to work from Montreal, QC office
* Completed high school
Pluses
* Experience with customer support for software, esp. Web software
* Fluency in French
* Fluency in one of: German, Russian, Mandarin, Hindi
* Familiarity with installing and administering Web software
* Familiarity with Unix or Linux command line
* Familiarity with MySQL or other relational database software
* Familiarity with PHP and/or PHP-based programs like WordPress or Drupal
* Familiarity with RT ticket-tracking system
* Familiarity with bug-reporting systems
* Bachelor degree or equivalent
Contact
Send resume by email to jobs+25@status.net
- Location: Montreal, Quebec
- Compensation: competitive with local pay
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.