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POSITION DUTIES AND RESPONSIBILITIES:

•Provide first-level support to customers’ requests by phone, email, and voice mail. •Perform diagnostics of customers Hardware / Software issues. •Resolve customers Hardware / Software issues by troubleshooting over the phone with customer contacts. •Refer customers Hardware / Software issues to second-level support when necessary. •Ensure accurate cataloguing of all calls handled within Remedy. •Perform follow-up call-backs with customers. •Keep up-to-date on all Support Center processes and troubleshooting procedures.

QUALIFICATIONS: (Knowledge, Skills and Abilities)

•Strong knowledge of Windows operating system, Hardware, Software, PC assembly, PC Components and Networking. •Must have the ability to think logically and work within a team environment. •Excellent customer service and interpersonal skills. •Excellent communication skills (English/French).

EDUCATION and/or WORK EXPERIENCE: DEC in relevant field and 1-2 years equivalent work experience.

May be required to work evenings, nights, and weekends. Must be flexible with work schedule.

• Location: Montreal
• Compensation: $15/hr + shift premiums
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.