About the company:
Xsilva Systems, a market leader in Point-of-Sale software for Mac OS X, is a rapidly growing company with a young and vibrant working environment. All of our employees benefit from extended health and dental plans, as well as many other perks! We are growing quickly, so there is room for upward mobility. Please visit our website at www.xsilva.com.
Job description:
Xsilva Systems is seeking a customer service oriented individual to provide full-time technical assistance for our popular Point-of-Sale software, LightSpeed. This position is for an experienced computer user with a strong background in customer service in a technical support role. The ideal candidate has exemplary verbal and written communication skills and is proficient in Mac OS X, computer hardware and basic networking. Some evening and/or weekend is required.
Primary Responsibilities:
• Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets.
• Utilize consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
• Properly document and track customer issues and resolutions.
• Follow escalation procedures as required.
• Communicate with staff members regarding current/ongoing issues.
• Participate in the creation and maintenance of troubleshooting, testing procedures and documentation for technical support staff.
• Document software problem defects for review and corrective action.
• Handle miscellaneous duties and responsibilities as defined by management.
Requirements:
• 1-2 years of customer service experience in a technical support role
• Strong attention to detail with an emphasis on customer service
• Good typing and multi-tasking skills
• Working knowledge of Mac OS X
• Proven troubleshooting skills
• Self-starter who also works well in a team environment
• Exceptional English written and verbal communication skills
• Ability to work well under pressure
• Passion for new technology
• Excellent telephone manner
Assets:
• PHP, SQL and/or computer networking experience
• Retail experience
• Fluency in French
If you think you have what it takes to join our team, please e-mail your CV and cover letter to careers@xsilva.com.
- Location: Berri Uqam metro
- Compensation: $14 - $17 per hour, based on experience.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.