Job Title: YES Internship - Bilingual Inside Sales & Support Representative
Company Name: YES Montreal
Street Address: 666 Sherbrooke Street West, 7th floor
City: Montrιal
Postal Code: H3A 1E7
Type of Company: Web/Marketing
Number of Vacancies: 1
Salary: to be discussed
Job Start Date: ASAP
Application Deadline: ASAP
Type of Position: Full Time
Terms/Hours: 35 hours/week
Language(s): English/French
Requirements:
Goal-oriented with the ability to work in a fast-paced, rapidly changing environment.
Pleasant personality with strong communication skills (written and verbal) in English & French.
Ability to meet deadlines and input data with speed and accuracy.
Team player with excellent customer service and organizational skills.
Ability to work independently with minimum supervision.
Proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
A positive attitude with a customer focused approach.
Due to the criteria of this internship, certain conditions apply:
1. Candidates must be a maximum of 30 years of age at the time of selection, have less than 6 months experience in their field of study and be available for full time employment.
2. Interested applicants must come to the center and fill out an application, submit their C.V. and letter of intent explaining why the internship would benefit them. All letters must be addressed to the YES Internship Coordinator.
*Only selected candidates will be contacted.
How To Apply: In Person
CRITERIA FOR INTERNS
Interested applicants must submit their C.V. and a letter of intent explaining why the internship would benefit them.
All letters must be addressed to the YES Internship Coordinator.
Applicants must be a maximum of 30 years of age at the time of selection
Must possess a post-secondary degree (AEC, DEP, CEGEP, University)
Have less than 6 months experience in their field of study
Be available for full time employment, and be currently unemployed
Be a Canadian citizen, permanent resident or granted refugee status in Canada
Cannot be in receipt of employment insurance benefits
Must be available to participate in professional development workshops
Are not eligible if you have previously participated in an internship program sponsored though the federal government's Youth Employment Strategy
We are seeking a bilingual (English & French) Inside Sales & Support Representative who excels in a fast-paced, environment. We look for service and relationship oriented sales & support representatives who are computer literate.
You will be responsible for the sale of web-based time tracking and project management software. Strong communication, self-direction, and organizational skills are required. In this position you will establish relationships with prospective customers, maintain relationships with current customers, prepare and conduct sales demonstrations.
Duties:
Meets or exceeds client acquisition and retention goals.
Secures the client relationship and drives customer satisfaction.
Assist in day-to-day Website maintenance, working closely with Project Manager on related projects.
Provide technical assistance to clients via telephone and email.
Record/track problem reports, coordinate resolution, and provide status reports to management as necessary.
Review open tickets daily and work toward resolution within time frames specified.
Provide training and support to users of our time tracking and project management system.
Guide prospects through the product tour and account setup process.
Return customer service calls promptly.
Follow-up with customers via written correspondence as needed.
Send problem notifications to management as needed and work closely with Technical and Design team members to resolve issues.
Maintain positive professional relationships with clients, colleagues, and management to ensure a pro-active team-oriented environment.
Other duties may be required.
We are committed to providing employees with competitive compensation that reflects individual contribution, business performance and the markets in which we compete for talent. We pay-for-performance; employee total compensation is linked to our company goals and performance.
Contact Person: Ellen Englert or Annalise Iten
Phone Number: 514-878-9788
Email Address: info@yesmontreal.ca
- Location: Montreal, QC
- Compensation: tbd
- This is an internship job
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.