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Our client is a full-service marketing and software provider delivering cutting-edge solutions for websites, games, and ecommerce. They are currently seeking a Senior Telecommunications Administrator to join their dynamic team.

Responsibilities:
• Maintain all telephony systems in Corporate and 24/7 Call Centre Environment. Develop new solutions to meet changing needs of users.
• Administration of fully redundant Cisco UCCE environment.
• Administration of multiple voice gateways (MGCP and H.323).
• Administration of IVR systems (Cisco Voice Portal).
• Administration of Cisco Unity voice mail system.
• Administration and Integration of call center resource scheduling, call quality & recording applications and systems. (IEX TotalView and Voice Print International)
• Administration of various telephony appliances (includes MUX, Echo Canceller, etc).
• Create custom resource utilization reports for various users.
• Investigate/Develop/Deploy end user telephony applications.
• Support//troubleshoot any and all systems failures or problems.
• Co-ordinate delivery and maintenance of service provider technologies (includes DS3’s,PRI’s, analog circuits, etc).
• Documentation of vital systems and procedures.

Requirements:
• 3+ years experience in a VoIP support role.
• 5+ years supporting a call center in a multi-site environment.
• Solid understanding of:
o Cisco Unified Communications Manager
o Telephony integration of call centre scheduling and quality applications
o Data networking technologies, e.g. Power-over-Ethernet, TCP/IP.
• Very familiar with back-end Cisco VoIP hardware, software, and handsets.
• Familiar with resource management systems.
• Exceptional troubleshooting skills.
• Excellent verbal and written English communication skills.
• Ability to work some weekend and evening shifts in addition to being on-call.
• CCNA / CCNA-Voice / CCVP certifications an asset.


Qualified candidates, please reply with a resume to Erica at edamato@fuzehr.com .
We have flexible hiring options to dedicated teams of recruiters working to find you the right opportunity.

• Location: South Shore
• Compensation: TBD
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