Customer Service Specialist
Sierra Flower Trading is the largest importer and distributor of fresh cut flowers in Canada. Sierra is a learning organization that brings together passionate people who are open to change, innovation and creativity. We believe that clear, honest and transparent communication is the cornerstone of successful and respectful business relationships. By adhering to these values, we believe that we can ensure viable and sustainable growth for Sierra, its employees and partners.
As a growing medium-size company, we also offer innovative services and creative solutions to all levels of the floral industry. We recognize that our employees are the most valuable assets of our business. Consequently, we recognize that you ARE the difference.
Are you inspired by these words? : Challenge, Achievement, Development and Drive?
Sierra offers you:
Work-Life balance / flexible working hours;
Multicultural and stimulating work environment;
Job promoting independence where you can demonstrate your competencies;
Unique culture based on profound values and open to the world;
Competitive global compensation package
We are presently seeking: Customer Service Specialist
YOUR MISSION
Reporting to the Sales Coordinator, your mission will be to take orders while suggesting the sale of new products, entering orders into the computer system and informing customers, based on their needs, by providing the necessary technical information on products.
More specifically:
ľ Maximize sales by developing client relationships and providing outstanding customer service at all times;
ľ Communicate with customers and inform them on specials, on shipping and any other information pertaining to the smooth running of orders;
ľ Respond promptly to inquiries from existing and potential customers;
ľ Maintain sales targets and ensure continued loyalty of existing and new customers;
ľ Data Entry of all information regarding sales activities and surveys;
ľ Communicate clearly on the phone and able to establish good relationships with new contacts;
ľ Solicitation (cold calls) and/or follow up with potential clients encountered during trade fairs;
ľ Conduct regular follow up with clients;
ľ Represent the company at trade show events or seminars in the industry
YOUR PROFILE
ľ Postsecondary education in administration or any other relevant education;
ľ 2 to 4 years of experience in sales and / or customer service
YOUR COMPETENCIES
ľ Proven ability to provide efficient service in an environment focused on customers;
ľ Ability to meet deadlines and perform multiple tasks in an environment where attention to detail and quality and deadlines are important;
ľ Proven ability to solve problems;
ľ Excellentľ organizational skills
ƒæ Excellent communication skills ¡V verbal & written (includes active listening);
ľ Bilingual (French / English);
ľ Excellent computer skills: Microsoft Office;
ľ Must be able to work well in a team environment
Do you want to surpass yourself?
Join our team and let¡¦s start changing the world¡K one flower at a time.
We invite you to send us your professional profile by email at: careers@sierraflower.com
We are sincerely thanking all candidates for their interest towards Sierra. Rest assured that we will give your candidacy all the attention that it deserves. We will only communicate with candidates that have been retained for the position.
Sierra is a concerned employer of employment equity.
- Location: Montreal
- Compensation: Based on experience
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.